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Terms and Conditions of Sale

These conditions of sale have been drawn up according to the provisions of the law provided for by the Consumer Code Legislative Decree 6 September 2005, n. 206 and subsequent amendments) must be read and accepted before confirming the purchase order of the products ordered from TENUTA SANT'ILARIO PINETO SRLS


The seller of the products is the Italian company TENUTA SANT'ILARIO PINETO SRLS. with registered office in via CANNUCCIA, 1  64025 PINETO (TERAMO) Tel / Fax 0085.9492089, email , VAT number 01950310670, REA1 Company Register of TERAMO  No. 166630. TENUTASANT'ILARIO PINETO SRLS  is the owner of the domain name and the website ,



The marketing of the products is limited to the territory of the European Union.


The products for sale are presented with specific product sheets with their respective technical characteristics and with the price indicated for each individual unit. TENUTA SANT'ILARIO PINETO SRLS  undertakes to guarantee the conformity of the products as they correspond to the characteristics set out in the various technical data sheets on the site. 


the prices of the products are to be understood in Euro currency and include VAT where necessary. Shipping costs are separate.


TENUTA SANT'ILARIO PINETO SRLS reserves the right to accept orders within a maximum period of thirty (30) days. The contract is concluded only after written acceptance by TENUTA SANT'ILARIO PINETO SRLS by email confirming the order. In case of non-acceptance TENUTA SANT'ILARIO PINETO SRLS undertakes to inform the customer with the reasons for the case and to reimburse any sums received.

The minimum quantity for each order is Euro 5.00. Orders with lower values will not be fulfilled.

The customer must follow a purchase procedure by entering the quantities of the products in the shopping cart, and then register by filling out a specific form (personal account), and entering any different data for billing and for the delivery of the ordered products.

The order will not be completed if the present general conditions of the contract, the provisions on privacy and cookies are not previously accepted. 

The customer is not obliged to pay any payment in the event of the supply of non-ordered products. In any case, the absence of a reply does not imply the consumer's consent on the part of the customer.

Terms of payment

The purchased goods must be paid by Visa or Mastercard credit card, with the secure payment system of the Carta SI circuit. All transactions are carried out on the bank's server, whose systems are equipped with all existing security protocols (SSL, 3D Secure - Verified by Visa, MasterCard SecureCode and CV2). TENUTA SANT'ILARIO PINETO SRLS  issues an e-mail receipt containing an order number within a maximum period of 24 hours. For sales assistance, send an email to 

The payment card issuing institution re-credit to the customer any payments of which the latter demonstrates the excess over the agreed price or the making through the fraudulent use of their payment card by a third party, without prejudice to the application of the article 12 of the decree-law 3 May 1991, n. 143, converted, with modifications, by the law 5 July 1991, n. 197. The payment card issuing institution has the right to debit the sums credited back to the customer to GTENUTA SANT'ILARIO PINETO SRLS.


TENUTA SANT'ILARIO PINETO SRLS  issues a regular invoice for the products sold.

Right of withdrawal

The customer has the right to withdraw without any penalty and without specifying the reason, within the maximum term of ten (5) working days from the date of completion of the contract. In this case, TENUTA SANT'ILARIO PINETO SRLS  undertakes to cancel the contract already accepted and to return the sums paid. In case of delivery of the products, the customer undertakes to return to TENUTA SANT'ILARIO PINETO SRLS, within a maximum period of ten (5) days, the products purchased which in turn undertakes to reimburse the sums paid to when the products are returned, with the exception of shipping costs which are charged to the customer. The customer must make sure to return the products intact, without any kind of damage and in the original packaging. For products to be returned, please send a specific email to

Delivery Times and Methods

The goods will be shipped by GLS-BRT courier in a maximum of five (5) working days.  Deliveries are not made on holidays and days before holidays. The GLS - BRT courier does not allow delivery to post office boxes and post office boxes. As soon as the ordered products will be collected by the courier GLS-BRT, TENUTA SANT'ILARIO PINETO SRLS  will send an e-mail to the customer, indicating the shipment number, which can be followed on the website  In the event that GLS-BRT does not find the customer at the indicated address, it will repeat the delivery for a maximum of three (3) times, after which it will contact the customer directly. After said three (3) days, and without GLS-BRT being able to deliver the products, TENUTA SANT'ILARIO PINETO SRLS will contact the customer by e-mail.

Unless the customer's consent, to be expressed before the conclusion of the contract, TENUTA SANT'ILARIO PINETO SRLS  cannot deliver products other than those agreed, even if of equivalent or superior value and quality.


The customer has the right to express in writing by sending an email to the email address  with a brief description of the dispute, adding any photographs or descriptions, indicating the order number. TENUTA SANT'ILARIO PINETO SRLS  undertakes to evaluate any complaints received, reserving the right to replace the products in dispute. The customer is not required to pay any payment in case of unsolicited supply of products, and in any case, the absence of a reply does not imply any consent.

Shipping fees

Shipping costs are calculated automatically at the time of the order, depend on the weight of the goods and are clearly indicated in the order summary that is shown to the customer before confirming the order.

Protection of minors

Orders can only be carried out by adults. 

TENUTA SANT'ILARIO PINETO SRLS  is to be considered harmless from any and all liability in relation to the purchase of products committed by minors and unauthorized by adults.


The use by TENUTA SANT'ILARIO PINETO SRLS  e-mail to send promotional and corporate communications require the customer's prior consent, which is authorized by accepting these general terms and conditions.

Applicable law

This contract is governed by Italian law.


For civil disputes relating to the application of this contract, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the customer, if located in the Italian territory. In the event of a dispute with a customer who is not resident or not domiciled in Italy, the parties elect the Court of TERAMO as the exclusive jurisdiction.

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